Mobility Hub Parkservice GmbH, your partner for barrier-free parking! We are a Munich-based company specializing in digital parking management and digital parking space management. We use our technology to optimize parking spaces, multi-storey parking lots and underground car parks. We analyze parking space utilization and detect actual parking violations, among other things. The parking area is operated using state-of-the-art license plate recognition. Completely without barriers, parking tickets, parking disks or control personnel - 100% customer-friendly.

Upon entering the parking space managed by us, a parking space utilization contract is concluded between the driver of the motor vehicle and Mobility Hub Parkservice GmbH. We are typically contracted by the owner or the lessee of the space.

When entering and exiting the car, the license plate of the vehicle is scanned in a DSGVO-compliant manner and a time stamp is recorded. The difference represents the parking time. The legal requirements for data protection are complied with at all times. If the maximum parking time is exceeded, the vehicle owner's data can be requested from the Federal Motor Transport Authority in order to initiate a follow-up of the violation.

Mobility Hub Parkservice GmbH takes care that parking spaces are only used for the purpose for which they are provided by the owners. With the help of our scanner-based license plate recognition, we ensure that parking space users adhere to the clearly signposted terms and conditions. As soon as a user violates these rules, for example by exceeding the maximum parking time or not paying for the entire parking time, we identify the vehicle owner and send an appropriate payment request. If you have received a payment request from Mobility Hub Parkservice GmbH, you have violated the posted terms and conditions of contract and parking in a parking area managed by us.

By entering a parking area serviced by us, you accept with your entry the clearly placed General Terms and Conditions. In the event of a breach of the contract and parking conditions, we are entitled to send you a request for payment in the amount shown. If you do not comply with this payment request, we reserve the right to take civil action.

No, you must make a separate transfer per file number, i.e. per payment request. Otherwise, your payment cannot be assigned uniquely and will be rejected by the system. The payment deadline will continue to run accordingly.

In this case, please contact our customer service, stating the license plate number and the address of the parking space where the parking violation occurred. Please use our contact form for this purpose.

There is a possibility that the sending of our letter overlapped with your payment receipt or that the reason for payment was entered incorrectly. Please check your account for a possible return transfer on our part or send us proof of your payment via the contact form, which must contain the following information: File number and reference - Name and IBAN of the account holder - Reason for payment - IBAN of the recipient.

Our parking management is based on a digital recording of the license plate number at entry and exit.

No, currently we do not offer payment by installments.

As the owner of the vehicle, you have the secondary burden of proof as to who specifically came into consideration as the user in your place on the day in question. If you would like to provide us with other driver data, please send us a request with the driver data (name and full address of the driver on the day of the parking violation). In this context, we draw your attention to the observance of your procedural duty of truth. We will forward the parking violation to the driver.

Please inform us of the first and last name, the street including house number and the postal code including the city of the new owner via the contact form. We will contact you immediately and, after checking the facts, forward the parking violation to the new owner. In principle, however, you bear the risk if the buyer commits parking violations with the vehicle still registered to you.

Unfortunately, our system cannot record documents deposited in the windshield. Please note: Unfortunately, a (severely) disabled person's ID card does not automatically exempt you from the parking fee in private parking areas. The rules apply, which can be found on the signs/instructions on site. It is possible to unlock your license plate in some parking lots. Please follow the instructions on the signage.

In order for us to check your request for possible goodwill, we need concrete proof of your breakdown, showing the location, date and exact time. Please send us your proof via the contact form. If you do not have any proof, we unfortunately cannot carry out a goodwill check. In that case, we ask you to pay the penalty due.

Unfortunately not, because our license plate scanner is not a video surveillance in the conventional sense, but only a still image of the license plate incl. front or rear part of the vehicle (incl. time stamp) is made, which is immediately deleted when the maximum parking time or grace period is observed. Apart from the entry and exit of the vehicles, our system does not record any incidents in the respective parking lot. Therefore, we cannot help you with information on possible accidents or the like.