We are your service partner for all matters relating to digital parking. Find answers to your questions and manage your request quickly and easily via our online portal. Or make an outstanding payment within 24 hours of leaving the parking lot - from the comfort of your own home.
Server location in Germany
GDPR-compliant
Have you received a payment request? Manage your process easily and directly via our online portal.
You have forgotten to pay for your parking stay and would like to do so within 24 hours?
Do you have a general question about the process, technology or other topics relating to our service?
Automatic detection of entry and exit using state-of-the-art license plate recognition enables barrier-free parking. For maximum convenience and transparency.
You only pay for the time you park. Whether at the pay machine or digitally via smartphone - the choice is yours.
After exit and payment, all data will be deleted in accordance with GDPR. No video recording takes place at any time.
When entering and exiting the car, the license plate of the vehicle is scanned in a DSGVO-compliant manner and a time stamp is recorded. The difference represents the parking time. The legal requirements for data protection are complied with at all times. If the maximum parking time is exceeded, the vehicle owner's data can be requested from the Federal Motor Transport Authority in order to initiate a follow-up of the violation.
The parking areas with digital license plate recognition are clearly marked and many signs indicate the license plate recognition. These are located at the entrance and exit as well as in the parking area. The general terms of use and information on data protection can be found on the signs.
No, no permanent video recordings are made. Only the license plates are recorded. The detection range of the cameras is also focused exclusively on the license plate area of the vehicle. Persons are not recorded.
Mobility Hub Parkservice GmbH ensures that parking spaces are only used for the purpose for which they were made available by the owners. With the help of our scanner-based license plate recognition, we ensure that parking space users adhere to the clearly signposted General Terms and Conditions of Use. As soon as a user violates these rules, for example by exceeding the maximum parking time or not paying for the entire parking time, we determine the vehicle owner's details and send a corresponding payment request. If you have received a request for payment from Mobility Hub Parkservice GmbH, you have violated the terms of contract and parking conditions displayed in a parking area managed by us.
Once you have settled the payment request, your data will be put into the automated deletion routine. Please note that for accounting reasons we are required to retain transaction evidence in accordance with our legal obligations. Regarding the retention of evidence, the retention runs until the expiration of our accountability obligations.
